Rental policy
DEPOSIT AND PAYMENTS: 50% of your reservation is due within 24 hours of your reservation. The total is due 30 days prior to your check in date. If you have a credit card on file it will be charged automatically unless other payment arrangements are made. Please review your reservation and make sure all the information including check in and check out dates are correct.
PAYMENT TERMS: Credit Cards, Electronic Funds or Electronic Checks are accepted. There is a $50 charge for all returned checks plus the cost of collection.
CANCELLATION: There is a $200.00 cancellation fee for any cancellation notification received more than 45 days prior to occupancy. There are no refunds if the reservation is cancelled less than 45 days prior to the arrival date. .
RATES: Rates, terms and applicable taxes are subject to change without notice. We reserve the right to move Guest up to 30 days in advance to a comparable property or refund the Guest the amount paid.
DAMAGE PROTECTION INSURANCE: If applicable, the purchase of Rental Unit Damage Protection Insurance covers unintentional damages to the rental unit interior/exterior or golf cart that may occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $1,500. Any damages that exceed $1,500 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, a Guest causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the us for the cost of repair or replacement of such property up to a maximum benefit of $1,500. Certain terms and conditions apply. Full details of the Rental Unit Damage Protection coverage are contained in the Certificate of Insurance or Insurance Policy. By submitting payment for this plan, you authorize and request Travel Guard to pay directly to our company any amount payable under the terms and conditions of the Rental Unit Damage Protection Insurance.
CHECK IN AND CHECK OUT: The rental period begins at 4:00 p.m. on the day of arrival and terminates at 10:00 a.m. on the day of departure, unless prior arrangements have been made. Early check ins or late departures will incur an extra charge of $25. The properties are professionally cleaned and inspected before and after each rental to ensure that all guests have a clean comfortable stay. Please be thoughtful of renters who may be checking in on the same day that you checkout. Occasionally delays may occur during peak season.
DAMAGE AND CLEANING ISSUES: Any damage or cleaning issues noticed upon arrival should be reported to the owner immediately. If damage or cleaning issues are not reported within 3 hours of your arrival, your credit card may be charged for the cost of the repair. All general maintenance issues should also be reported so the unit can be kept in good repair. You must contact the cleaning company to address any cleaning issues within 3 hours of your arrival. You will not incur any additional charges if the following items are adhered to:
No damage is done to the unit or its content including the linens.
No items are missing upon the inventory check. (This includes, but is not limited to, transferring items to other units.)
All debris, garbage and discards are placed in proper containers.
All soiled dishes are placed in the dishwasher.
There was no exceeding the maximum occupancy of the unit.
There was no smoking or evidence of smoking in a designated non-smoking unit.
Unit is left in neat condition.
Pet friendly units show no sign of pet damage or excessive cleaning
If you experience any problems whatsoever with the vacation property during your stay, please contact us and we will do our best to rectify the matter as soon as it is practically possible. Should a problem remain unresolved, you are required to notify us in writing within 7 days of your return. No action can be taken or liability accepted for any complaints received after this period. We aim to resolve complaints within a two month period from receipt, the details of which will be kept confidential to only the parties involved. Please note that as Florida is a tropical State, insects such as ants and the like are occasionally inevitable, and are not cause for complaint. The vacation property is treated periodically as part of a pest and termite control program, and is cleaned after each rental.
NO SMOKING: Smoking is not allowed in any of our units. Smoking is not allowed outside by any open window/door. Smoking is permitted on balconies as long as the doors and windows are closed.
SEVERE WEATHER: We do not refund rents or deposits lost due to cancelled or shortened stays because of weather. Departures due to inclement weather do no warrant refund of rent or deposit. We suggest Vacation Travel Insurance during the hurricane seasons.
PET POLICIES (Allowed in Pet Friendly Units Only): There is a minimum of two pets per guest allowed in each unit. Guest pets must be treated for fleas and ticks prior to arrival. Guests must pick up after pets and tightly tie the remnants in a plastic bag if staying in a Pet Friendly Unit. Pets are not allowed on the furniture and all pet hair must be cleaned up prior to departure. A $150 fee will be charged if there is any report of pet hair on bedding and sofas. Guest pets must be leashed at all times when outside of the unit and under no circumstances are Guest pets allowed on the beach. The violation of any terms of this pet policy subjects the guest to additional fines or termination of the rental period. Guest pet policies and unit availability are subject to change per county and association rules and regulations at any time.
COMMUNITY RULES: Guest agrees to abide by rules of the community. These may be posted in the unit or at the community pool or office. These rules may change from time to time.
FALSIFIED RESERVATIONS: Any reservation obtained under false pretense will be subject to forfeiture of advance deposit and/or rental money and the party will not be permitted to check-in.
GUEST assures us that the tenants will observe all conditions and terms of this agreement as to maintaining the rental in good order and appearance and will conduct themselves in a manner inoffensive to neighbors.
GUEST assures that any tenant who violates any of the terms of this Agreement shall be immediately denied occupancy and shall remedy any damages or other expenses, which are caused by the tenant and/or the tenant’s guest(s).
GUEST agrees that any tenant who is found using drugs or allows others to use drugs on the premises will be immediately denied continued occupancy at these premises.
GUEST and/or their guests shall not disturb, annoy, endanger, or inconvenience neighbors, nor use the premises for any immoral or unlawful purposes, nor violate any law or ordnance, nor commit waste or nuisance on or about the premises.
GUEST agrees that during the term of this agreement and such further time as he/she occupies the premises, he/she will keep the rental clean and free of trash, garbage, and other waste; and all pipes, wires, glass, plumbing and other equipment and fixtures in the same condition as at the beginning of, or may put in during the term of the agreement, reasonable wear and tear and damage by unavoidable fire and casualty only exception.
GUEST agrees to indemnify and save our company harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the premises by the GUEST, tenants, or guests or from any carelessness, neglect, or improper conduct of any persons entering, occupying or visiting the premises. We accept no responsibility or liability for any loss or damage or alteration to the terms of your reservation caused by events beyond our control, including but not restricted to war, terrorist activity, civil commotion, flight delays, or cancellations, airport closures, loss of luggage, adverse weather conditions, fire flood, or industrial dispute. We cannot accept any liability for failure of public supplies such as water, electricity, Internet or breakdown of the air conditioning system. Nor for the consequences of the action or omissions of persons who may control or supply main services, or any actions taken in the vicinity of the property reserved, by any authority over which there is no control.
We cannot accept any liability for your personal safety during your vacation. It is particularly important that children are supervised at all times in and outside the vacation property. We assume no responsibility for accidents. You are reminded to exercise care as to your personal safety, and the safety of your companions. Whenever possible, valuables should be left secure and out of sight.
CREDIT CARD AUTHORIZATION: I understand and consent to the use of the credit card provided without original signature on the charge slip, that an email of this agreement will serve as an original, and that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after the rental is vacated. Additional charges may include: unauthorized long distance telephone and satellite TV charges; excessive cleaning fees; damages beyond normal wear and tear and unreturned keys. All charges not covered under the Damage Protection Insurance may be included.
Terms of use
Viva Riviera Services requires that all persons or entities visiting any Viva Riviera Services Sites on the World Wide Web (“Sites”) agree to the following terms and conditions. By accessing a Site, you confirm your agreement to and acceptance of these terms.
Use of Information
Unless otherwise specified, copyright in all copyrightable subject matter on any Site is owned by Viva Riviera Services. To the extent that Viva Riviera Services have the right to do so without compensation to third parties, and except for materials or information specifically provided under other terms, Viva Riviera Services grants you permission to copy or otherwise download from any Site, information and materials (including related graphics), provided: 1. The materials are for internal, non-commercial use only, and 2. Any copies of materials or portions thereof must include the copyright notice specified on the Site.
If attribution to Viva Riviera Services is included, limited quotations from the content are hereby permitted. You may not copy or display for redistribution to third parties for commercial purposes any portion of the content without the prior written permission of Viva Riviera Services.
Documents posted by Viva Riviera Services on a Site may contain other proprietary notices or describe products, services, processes or technologies owned by Viva Riviera Services or third parties. Nothing contained herein shall be construed by implication, estoppels or otherwise as granting to the user a license under any copyright, trademark, patent or other intellectual property right of Viva Riviera Services or any third party.
Trademarks
The Viva Riviera Services name and logo and all related product and service names, design marks and slogans are trademarks, service marks or registered trademarks of Viva Riviera Services and may not be used in any manner without the prior written consent of Viva Riviera Services. Other products and service marks are trademarks of their respective owners.
Consent to Monitoring and Disclosure
Viva Riviera Services is under no obligation to monitor the information residing or transmitted to this site. However, anyone accessing this site agrees that Viva Riviera Services may monitor the site to (1) comply with any necessary laws, regulations or governmental requests; (2) to, in its sole discretion, operate the Site in a manner it deems proper or to protect against conduct it deems inappropriate. Viva Riviera Services shall have the right but not the obligation, to reject or eliminate any information residing on or transmitted to the Site that it, in its sole discretion, believes is unacceptable or inconsistent with these terms and conditions.
In the event Viva Riviera Services receives information or materials through the Site, including but not limited to feedback, data, answers, questions, comments, suggestions, plans, ideas or the like, such information or material shall be deemed to be non-confidential and Viva Riviera Services assumes no obligation to protect same from disclosure. The submission of information or materials to Viva Riviera Services shall in no way prevent the purchase, manufacture or use of similar products, services, plans and ideas by Viva Riviera Services for any purpose whatever. In addition, you grant Viva Riviera Services the right, in any form now or hereafter known, to reproduce, use, disclose, distribute, transmit, create derivative works from, and publicly display and perform, any information or materials you submit to through any Site.
Limitation of Liability
You assume all responsibility and risk for the use of this site and the Internet generally. In no event shall Viva Riviera Services or Bookt, LLC, or its affiliates be liable for any direct, special, indirect, or consequential damages or any damages whatsoever; including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tort actions, arising out of or in connection with the use, copying, or display of the content resulting from access to or use of this site, or the Internet generally, under contract, tort or any other cause of action or legal theory.
Although Viva Riviera Services believes the content to be accurate, complete, and current, Viva Riviera Services makes no warranty as to the accuracy, completeness or currency of the content. It is your responsibility to verify any information before relying on it. The content of this site may include technical inaccuracies or typographical errors. From time to time, changes are made to the content herein. Viva Riviera Services may make changes in the products and/or the services described herein at any time.
Warranty Disclaimer
Access to each site (including any information or materials therein) is provided on an “as is” basis, without warranties of any kind, either express or implied, including, but not limited to, warranties of title, non infringement or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by Viva Riviera Services, affiliates or their respective employees shall create any warranty. Neither Viva Riviera Services, nor its affiliates warrant that the information or materials on, or access to, any site will be without interruption or error free.
Endorsements and Linked Sites
Some of the sites listed as links herein are not under the control of Viva Riviera Services. Accordingly, Viva Riviera Services makes no representations whatsoever concerning the content of those sites. The fact that Viva Riviera Services have provided a link to a site is NOT an endorsement, authorization, sponsorship, or affiliation by Viva Riviera Services with respect to such site, its owners, or its providers. Viva Riviera Services is providing these links only as a convenience to you. Company has not tested any information, software, or products found on these sites and therefore cannot make any representations whatsoever with respect thereto. There are risks in using any information, software, or products found on the Internet; and Viva Riviera Services cautions you to make sure that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.
Security
You agree that you will comply with any security processes and procedures (such as passwords) specified by Viva Riviera Services with respect to access to or use of the Site. Further, you agree not to access or attempt to access any areas of or through a Site which are not intended for general public access, unless you have been provided with explicit written authorization to do so by Viva Riviera Services.
Changes and Other Terms
Viva Riviera Services have the right to make changes and updates to any information contained within this site without prior notice. Viva Riviera Services reserves the right to change any of the Terms of Use without prior notice. Access to particular areas on the site may be subject to additional or different terms and conditions, as specified by Viva Riviera Services from time to time.
Failure to Comply
Viva Riviera Services have the right to terminate or restrict your access to any or all Sites, unilaterally and without notice, in the event you violate any of these Terms of Use. Viva Riviera Services also reserves any and all remedies at law or equity in connection with violation of these Terms of Use.
Information Provided by You
Any information provided by you to Viva Riviera Services, including but not limited to feedback, data, questions, comments, suggestions, or the like, shall be deemed to be non confidential. Viva Riviera Services shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the information to others without limitation.
Additionally, Viva Riviera Services shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products incorporating such information.